User Data Deletion
Service operator: Lumiios by Salestor LTD.
How to request deletion
Email [email protected] with the subject "LUMI data deletion request". Include the business or workspace name, the WhatsApp phone number associated with the data (with country code), and the data you want deleted. You can request deletion of all data associated with your use of LUMI or a specific set of data. Do not email passwords, one-time codes, payment card details, or copies of identity documents.
Verification
We may ask for information needed to verify that you own the account or are authorized to act for the business. We must not delete another person's or business's information on an unverified request. If you are an individual whose information is held in a business workspace, say which business contacted you so the request can be directed correctly.
What the request can cover
A request can cover WhatsApp message content and attachments, contact information, phone numbers, associated workspace records, and task records held by LUMI. Tell us if you also want the connected WhatsApp account disconnected. Disconnecting alone is not a request to delete existing records.
What happens next
The process is to acknowledge the request, verify the requester, identify the records in scope, carry out the approved deletion, and send a confirmation explaining what was deleted and any exceptions. The response must explain any information retained for a legal obligation, any backup-copy limitations, and the applicable retention period. No completion deadline or automatic deletion is promised.
Other services
Deletion from LUMI does not delete copies already held by WhatsApp, Meta, a message recipient, or another connected service. Requests for those copies must be made through the relevant service or recipient.